Lead Medical Assistant - Adult Health

Supports the mission of People's Community Clinic by working in a leadership role to assure excellent patient care and health education consistent with PCC values.

The starting pay rate for this position is $25.00 - $28.00 hourly. 

• Serve as the Lead MA in the assigned Pod, monitoring/assessing patient flow and collaborating with MA leadership to maximize workflow efficiency.
• Assist MAs and Providers with clinical and administrative duties as needed.
• Partner with MA supervisor to coordinate new MA training, review MA expectations, and regularly assess MA clinical competencies; Identify and provide training as needed.
• Oversee exam room readiness (i.e., clean, stocked, submit tickets for instruments that require maintenance) and ensure clinics are prepped and started on time.
• Champion current and new protocols and procedures for safe, efficient, and productive clinic flow.
• Facilitate effective communication among the MAs and other departments.
• Assist in maintaining a clean, professional, and positive work environment within their assigned pod at all times.
• Identify opportunities to improve workflow, work processes. and patient care, and work cooperatively to implement these and other quality improvements.
• Ensure that OSHA and HIPAA guidelines are followed at all times.

Education:  High school diploma or GED

Experience:

• At least two years of experience working as a certified medical assistant in a clinical environment.
• Prior team lead or supervisory experience preferred.
• Experience with EMR, EPIC preferred.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge of protocols for MAs relating to patient care, provider assistance, exam rooms, and records maintenance
• Bilingual English/Spanish preferred
• Excellent customer service skills and ability to interact effectively with a diverse population
• Self-starter; able to work with minimal supervision
• Strong oral and written communication skills
• Patient, flexible, and able to juggle multiple priorities in a fast-paced environment
• Team building and respectful communication skills

Certificate/License: Current Medical Assistant certification from an accredited agency.

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer paid Life Insurance
• Employer paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

We want you to do your best throughout the interview process.  CLICK HERE to learn more about how to prepare.