Patient Services Representative

The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values.

Location: 1101 Camino La Costa, Austin, TX 78752 (North Clinic)

Compensation: $15.00 - $18.00 per hour based on experience and qualifications  

Hours (Full Time): Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM

Under the direction of the Operations Manager, this individual’s primary job responsibilities include:

• Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service
• Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules
• Thoroughly review and update patient demographics, consents, insurance, and income
• Ensure the patient is screened by financial counselors if applicable
• Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)
• Maintain a well-organized work area
• Complete the entire checkout process
• Communicate effectively with back-office support staff and other departments
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments
• Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
• Manage late arriving patients per policy and no-show appointments as appropriate
• Collect co-pay and accurately reconcile daily cash
• Comply with all front office policies and procedures
• Process medical records release requests
• Comply with attendance and punctuality requirements
• Equipment is turned on and is prepared for the workday at the start of the shift
• Occasional overtime and/or weekend hours may be required

Education:

• High school diploma/GED required
• Some college preferred

Experience:

• Two years of experience working in a physician’s office or healthcare facility
• Experience with medical billing and/or collections preferred 

Knowledge, Skills, and Abilities:

• Bilingual English/Spanish (preferred)
• Exceptional customer service skills
• Basic computer literacy
• Working knowledge of electronic medical records and practice management systems
• Ability to multitask in a high-change environment
• Ability to prioritize work, manage time effectively, and meet deadlines

Certificate/License:

• None

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. PCC reserves the right to revise or change job duties and responsibilities as business need arises.

Physical Requirements:

• Hearing: Adequate to perform job duties in person and over the telephone
• Speaking: Must be able to communicate clearly with patients in person and over the telephone
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
• Other: Requires occasional lifting and carrying items weighing up to 20 pounds unassisted. Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted throughout the regular workday

OSHA category for blood-borne pathogens for this position is II:

• Involves possible exposure to blood or body fluids.

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.