Patient Services Representative

Under the direction of the Operations Manager, this individual's primary job responsibilities include: 

• Greet patients promptly upon their arrival to the clinic utilizing excellent customer service
• Complete entire check in process as patients arrive in a timely, efficient manner
• Thoroughly review and update patient demographics, income, insurance and sliding fee as indicated
• Ensure patient is screened by financial counselors if applicable
• Effectively manage patient flow through the check in process and monitor daily appointment schedules
• Communicate effectively with back-office support staff and other departments
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments
• Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
• Manage late arriving patients per policy and no-show appointments as appropriate
• Collect co-pay and accurately reconcile daily cash
• Complete entire check out process for patient visits; collect fee tickets and enter all charges
• Serve as cashier; collect payment and set up payment plan per policy
• Schedule follow-up appointments as indicated

Education:  

• High School Diploma/GED

Experience:

• Minimum two years' experience working in a physician’s office or healthcare facility
• Experience with medical billing preferred

Certificate/License:  None

Knowledge, Skills, and Abilities:

• Bilingual in English/Spanish
• Exceptional customer service skills
• Ability to interact successfully with people from a variety of backgrounds and abilities
• Basic computer literacy, including working with databases
• Working knowledge of electronic medical records and practice management systems
• Ability to multi-task in a high change environment 

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer Paid Life Insurance
• Employer Paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% Employer Matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.