Medical Assistant, Women's Health

The Medical Assistant supports the mission of People's Community Clinic by helping ensure that patients are served in a manner that enhances their dignity and welfare and that clinic resources are used efficiently and in accordance with PCC policies and risk management protocols.

This position works as a member of a care team to coordinate patient care and support patients and families in self-management, self-efficacy and behavior change. Care team members are expected to assess and manage the health needs of the patient population and to communicate effectively with all patients, especially vulnerable populations.

Under the supervision of the Medical Assistant Supervisor, this individual’s primary job responsibilities include:

Work as a member of the health care team to assure excellent patient care:

• Greet patients and escort them to assigned examination room
• Document appropriate history, vital signs and chief complaint for visit type
• Prepare the patient for appropriate visit type
• Assist the provider during treatment and/or procedures
• Administer and store medications according to clinic policy
• Make referrals as appropriate and necessary, as per procedure
• Collect lab specimens and escort patients to lab
• Administer immunizations and injections as appropriate and requested
• Identify opportunities to improve workflow, work processes and patient care, and work cooperatively to implement these and other quality improvements.
• Adhere to HIPAA guidelines.

Ensure exam room readiness and adequacy of tools, instruments and exam area supplies, including:

• Maintaining proper inventory and stocking exam/treatment room with supplies, instruments and equipment
• Following risk management protocols in exam room environment
• Cleaning and disinfecting non-consumable instruments according to established procedures
• Maintaining order and cleanliness of nursing station, chart areas, utility rooms and examination rooms. 

Assist nursing personnel in administrative/clerical duties by:

• Assisting in locating patient referral resources
• Assisting in follow-up paperwork
• Ensuring all in-house labs are entered into EMR
• Answering exam area telephone when available and routing calls to appropriate personnel
• Retrieving charts for call back as needed
• Notifying patients of lab results following PCC procedures.

Education: High School Diploma/GED

Experience:  Successful completion of MA externship

Knowledge, Skills, and Abilities:

• Demonstrated knowledge of protocols for MAs relating to patient care, provider assistance, exam rooms and records maintenance
• Bilingual in English/Spanish preferred
• Excellent customer service skills and ability to interact effectively with a diverse population
• Self-starter; able to work with minimal supervision
• Strong oral and written communication skills
• Patient, flexible and able to juggle multiple priorities in a fast-paced environment

Certificate/License:

Certification must be completed within the first 90 days of employment and may be reimbursed by PCC.

• Medical Assistant Certification
• CPR Certified

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.